The Tawasol Portal of the Emirate of Makkah Province does not collect personal information about you during your visit to this website unless you voluntarily and knowingly choose to provide such information, including for the purpose of registration. Should you provide information through the Portal, it will be used solely for the purpose of fulfilling your request for information or services. By using this Portal, you acknowledge and agree to the terms of this Privacy Policy. Please note that any information you submit may be shared with other Saudi government entities, when required to fulfill your request, without the need to seek further approval. The Emirate of Makkah Province reserves the right to amend this Privacy Policy, whether through minor or substantial changes, without prior notice. Your continued use of the Portal following such amendments shall constitute your acceptance of the revised terms. The Portal and its staff adhere to a comprehensive and strict information security policy. Access to personal data is granted only to authorized employees who are bound by confidentiality obligations in accordance with the applicable laws and regulations of the Kingdom of Saudi Arabia. The Emirate reserves the right to take all appropriate measures to safeguard against loss, misuse, or alteration of information available on the Portal. The Emirate shall not be held legally liable for any damage you or any other party may incur as a result of breaches of confidentiality of information transmitted to the website. All matters related to disputes arising from the use of this Portal shall be governed exclusively by the laws of the Kingdom of Saudi Arabia, and the courts of the Kingdom shall have sole jurisdiction over such disputes.
This Personal Data Protection Policy outlines the choices available to you to control your data (or information) and manage your privacy preferences. We will not use or share your data except as set forth in this Policy or as otherwise permitted by law
- Personal Information (such as: full name, national ID, date of birth, gender, nationality).
- Contact Information (such as: address, phone number, email) .
- User Login Information (authentication credentials) .
- Technical Information (cookies / IP address) .
- You must acknowledge and agree that you are solely responsible for the accuracy of the information you submit through this website.
- To process service requests and manage account services.
- To process inquiries, as required.
- To provide the requested information.
- To communicate with customers.
- To monitor and document communications through emails and SMS messages in order to ensure compliance with high service quality standards as well as regulatory and legal obligations .
- Right to Be Informed :Data subjects have the right to know how their personal data is being used, as outlined in this Privacy Policy.
- Right of Access to Personal Data : Data subjects have the right to request and obtain a copy of their personal data.
- Right to Rectification of Personal Data : Data subjects have the right to request the correction of their personal data if they consider it to be inaccurate, incorrect, or incomplete. Such data will be reviewed and updated accordingly.
- Right to Erasure of Personal Data : Data subjects have the right to request the erasure of their personal data in specific cases, unless a legal provision requires the data to be retained for a defined period or where contractual obligations apply.
- Right to Withdraw Consent : Data subjects have the right to withdraw their consent to the processing of their personal data at any time, unless there are legitimate grounds that require otherwise.